3rd Line IT Engineer

Preston (PR4 0HF)

Application Close Date: 1st Jul 2021 (Closed)

3rd Line IT Engineer

Preston | Job ID: 2110 | Up to £30,000 per year

Role Details

We have an exciting opportunity for a 3rd Line IT Engineer to join our team.


Location: Preston (PR4 0HF)

Salary: Up to £30,000 (depending on experience)

Hours: 40 hours (Monday to Friday) & on-call rota


3rd Line IT Engineer – The Role:

The 3rd Line IT Engineer will be joining an existing resolution team supporting a national customer base and internal IT infrastructure.

Duties include resolving escalated tickets, undertaking routine proactive work, and assisting on project work where required.  Some field work may be required providing a great opportunity to meet the customers in a heavily customer focussed industry.

Office based at our Head Office in Preston, although temporarily working from home due to the Covid pandemic.


3rd Line IT Engineer – Key Responsibilities:

  • Manage 3rd line tickets through to escalation or resolution.
  • Proactive maintenance through monitoring, patch management and administration of customer and internal IT estate.
  • Backup and restore management.
  • Antivirus monitoring, management, and support.
  • Provide progress updates to end customers including clients, internal staff, and managers.
  • Support, educate and coach 1st / 2nd line Service Desk Engineers.
  • IT Project delivery support.
  • IT Field engineer support.
  • Occasionally attend customer sites to undertake engineering works.
  • Provide relevant communication to customers and/or internally.
  • Prepare/update documentation, diagrams, and process for the benefit of the team and Service Desk.


3rd Line IT Engineer – You:

  • Excellent IT technical trouble shooting and problem-solving skills.
  • Excellent customer service engagement.
  • Keen eye for detail.
  • Self-motivated, independent, and resourceful.
  • Time and task management.
  • Ability to build and maintain effective relationships.
  • Team worker.
  • Clear communication on multiple channels.
  • Application of Standards and Procedures.


3rd Line IT Engineer– Knowledge:

  • Windows Desktop suite.
  • Windows Server stack – 2012 R2+.
  • Active Directory and associated technologies.
  • Basic LAN principles – IPv4.
  • Office 365 platform administration.
  • Veeam, AWS, Cloud Backup technologies.
  • Antivirus software (ESET desirable).
  • Base level Microsoft SQL Server.
  • WSUS / SMCC (desirable).
  • Azure AD (desirable).
  • Using MS Visio (desirable).


3rd Line IT Engineer– Skills and Experience:


  • 5 years’ experience in a help desk environment.
  • 3 years’ experience in an IT support discipline.
  • Ticket system/management experience.



  • Microsoft certification.
  • ITIL.


The comprehensive package of benefits we offer includes:

  • Competitive salary based on skills and experience
  • 20 days holiday plus bank holidays
  • Free home internet
  • Spacious canteen area including healthy free snacks, drinks, and coffee machine
  • Regular team social events including amazing Christmas parties and Family Fun days


To submit your CV for this exciting 3rd Line IT Engineer opportunity, please email HR@infinium.co.uk.


Role Contact

Speak to Natalie Day

HR Manager

Apply for 3rd Line IT Engineer


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