Wi-Fi, Head Office in Preston

3rd Line Wi-Fi Engineer

Preston office

Application Close Date: 30th Sep 2019 (39 days remaining)


3rd Line Wi-Fi Engineer

Preston | Job ID: 19002 | £25,000 to £28,000 pa per year

Role Details

Department: Wi-Fi, Head Office in Preston
Reporting to: Technical Director
Hours: 40 hours (Monday to Friday)
Salary: £25,000 to £28,000 pa

Main Purpose:
The 3rd Line Wi-Fi Engineer will be responsible for resolving escalated support calls from the Wi-Fi Service Desk, liaising with field/technical engineers and communicating with clients. The ideal candidate will have existing wireless experience with excellent communication skills and be able to work well as part of the support team.

Principal duties and responsibilities:

  • Working with the support team and senior network engineers in complex fault finding and resolving issues across our deployed networks
  • Configuring equipment under the supervision of senior team members
  • Reacting to alerts from the Network Monitoring System
  • Management of Wi-Fi spectrum
  • Working and communicating with on-site engineers
  • Testing and certifying new equipment
  • Updating documentation and mentoring service desk engineers
  • Occasional site visits
  • Any such duties that may be required.

Key Competence Requirements:

  • Understanding of wireless controllers, switches, access points, routers (Cambium, Cisco and Routerboard)
  • A good understanding of OSI Model
  • A good understanding of wired and wireless network architecture, specifically Wi-Fi technologies and associated configuration & installation requirements
  • An expert in wired and wireless products and technologies and their respective applications
  • Solutions oriented with good problem solving skills
  • Hands on approach with ability to work towards strict deadlines
  • Ability to work in a team environment and be able to prioritise own schedules & demonstrate time management skills

Experience and/or Qualifications:

Essential:

  • Existing experience in a helpdesk environment

Desirable: 

  • UK Full Driving Licence

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  • Under compliance with the Data Protection Act 1998, completing this form is taken as authority for the information to be used within our HR processes, systems and procedures.