WiFi Support & Services

WiFi Operations Manager


Application Close Date: 31st Dec 2019 (Closed)

WiFi Operations Manager

Preston | Job ID: 19008 | £40,000.00 to £50,000.00 per year

Role Details


Job Title: WiFi Operations Manager

Department/Location: WiFi Support & Services

Responsible to: Technical Director – WiFi

Hours of work: 40+ Hours

Salary: £40,000 to £50,000 (dependant on experience)


Main Purpose: The WiFi Operations Manager will oversee and direct the day to day activities of the WiFi department, ensuring the department runs effectively and projects are delivered on time and to budget. The successful candidate will have extensive knowledge and experience in a Networking environment with a flair for project management and leadership of a growing team and be able to deputise for the WiFi Director.


Principal Duties and Responsibilities

  • Manage and motivate the WiFi team to deliver of effective projects and service, working with them to plan and prioritise their workloads, set objectives, conduct appraisals and support them through their employment
  • Take overall responsibility for project planning/forecasting, develop full scale project plans and manage delivery
  • Work alongside sales to help prepare proposals and project budgets
  • Ensure projects are completed and performance reporting requirements are met
  • Support new starters
  • The supervision of the WiFi Service Desk team, setting effective processes for ticket management from 1st line to 3rd line and onsite support
  • Any such duties that may be required.


Key Competence Requirements

  • Extensive knowledge and experience in Networking/Wireless environments
  • Extensive knowledge of wireless networking equipment and solutions
  • Experience of successfully leading and managing projects
  • Ability to communicate clearly and effectively at all levels in the organisations
  • An analytical and pragmatic problem-solving focus
  • Flexible approach with the ability to adapt to change
  • Ability to work well under pressure and meet tight deadlines


Experience and/or Qualifications


  • 5 years or more experience in Networking environment
  • 5 years or more managerial experience
  • 5 years or more experience in helpdesk environment


Role Contact

Speak to Natalie Day

HR Executive

Apply for WiFi Operations Manager


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