ISO 20000 is the international standard for Information Technology Service Management (ITSM), published by ISO (the International Organization for Standardization), and ICE (the International Electoral Commission).
It is the global standard that defines the requirements for an ITSM system. The standard compliments best practices described within the IT Infrastructure Library (ITIL) framework and ensures implementation to the ISO 20000 standard through a series of audits.
It specifies requirements for service providers to plan, establish, implement, operate, monitor, review, maintain and improve a service management system.
Infinium are pleased to be awarded this standard and our certification number is ITSMS 667481.
For further information, visit https://www.bsigroup.com/en-GB/iso-20000-service-management/