IT Support Engineer

Selsey | Job ID: 2109 | £28,000 to £32,000 (circa) per year

Role Details

We have an exciting opportunity for an IT Support Engineer to join our team.

Location: Selsey

Salary: £28,000 – £32,000 (circa)

Hours: 40 hours (Monday to Friday)

IT Support Engineer – The Role:

The IT Support Engineer role is a combination of desk-based IT support and onsite field support.

The successful candidate will be articulate, have great interpersonal skills and have a desire to keep learning new skills. With national clients a clean driving licence and the ability to occasionally work away from home for short periods is a necessity.

This role will be based at a Client’s Head Office.

IT Support Engineer – Key Responsibilities:

• Be a proactive IT expert, owning and managing all escalated tickets through to successful resolution.
• Attend customer sites and undertake scheduled IT and emergency works.
• Consistently deliver a high level of customer services and engagement.
• Provide progress updates to customers and the wider IT team.
• Assist in the support and management of internal IT systems.
• Inclusion in weekend On Call Rota.

IT Support Engineer – You:

• Ability to deliver great customer service and understanding of Health & Safety processes.
• Good IT support knowledge at escalation level inclusive of Windows Server Operating systems, storage, virtualisation with MS Office Suites including O365 and business computer applications.
• Knowledge of networking – inclusive of WAN/LAN and Wi-Fi technologies.

IT Support Engineer – Systems Knowledge:

• MS Windows Server Operating Systems and roles inclusive of Active Directory, DHCP, DNS, NPS, File and Print, Remote Desktop Services.
• Server and NAS storage experience.
• Knowledge of SQL Server and SQL Management an advantage.
• Knowledge and experience of Windows PowerShell.
• Knowledge and experience of Veeam Backup and Recovery.
• General Infrastructure Support including windows backups (Disaster Recovery), anti-virus products, event & alert management systems.
• General networking with experience of LAN, firewalls and routers.

IT Support Engineer– Skills and Experience:

Essential:            

• 3-5 years’ experience in IT.
• Full UK Driving Licence.

The comprehensive package of benefits we offer includes:

• Competitive salary based on skills and experience
• 20 days holiday plus bank holidays
• Free home internet
• Spacious canteen area including healthy free snacks, drinks, and coffee machine
• Regular team social events including amazing Christmas parties and Family Fun days
• Remote/Homeworking

To submit your CV for this exciting IT Support Engineer opportunity, please email HR@infinium.co.uk.