Terms and Conditions for Infinium

1. Application

1.1 These Standard Terms and Conditions are intended to establish the fundamental terms and conditions applicable to the relationship of the Supplier and the Client, the nature of which is more specifically set out in the attachment to these Terms and Conditions. The Supplier shall sell or provide and the Client shall purchase the goods and/or services in accordance with (i) these terms and conditions and (ii) the supplementary terms and conditions contained in any Client Order, Schedule or System Support Agreement, Services Support Agreement signed by the Client and accepted by the Supplier PROVIDING however that the Client Order, Schedule or System Support Agreement, Services Support Agreement may contain additional and/or different conditions which shall take precedence over similar terms set out in these Standard Terms and Conditions.

1.2 The Service Schedules and Acceptable Use Policy detailed at www.infinium.co.uk/legal form part of these Standard Terms and Conditions

2. Definitions
2.1 In this Agreement, unless the context otherwise requires, the following expressions have the following meanings:

“Client” means any individual, firm or corporate body (which expression shall, where the contexts so admits, include its successors and assigns) which purchases Services from the Supplier

“Goods” any tangible products, including but not limited to, computer hardware, firmware or software and networking equipment sold, leased, rented, licensed or otherwise delivered to the Client pursuant to any accepted Sales Order or System Support Agreement between the parties.

“Sales Order” a written or oral request from the Client to the Supplier for the Supplier to provide Goods and/or Services.

“Schedule” Schedule A to L containing specific terms and conditions relating to individual service lines.

“Services” means all services provided and/or goods sold by the Supplier to the Client as agreed from time to time

“Supplier” refers to the individual company within the Infinium Group, including;

Infinium IT Limited (Company Number – 04521964) whose registered office is at Unit 4 Bartle Court Business Village, off Rosemary Lane, Bartle, Preston PR4 0HB
Infinium (South West) Limited (Company Number – 06676017) whose registered office is at Unit 4 Bartle Court Business Village, off Rosemary Lane, Bartle, Preston PR4 0HB
“System Support Agreement” The System Support Agreement made between the Client and the Supplier.

“Data Protection Legislation” (i) the Data Protection Act 1998 (“DPA”); (ii) with effect from 25 May 2018 and unless and until the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) is no longer directly applicable in the UK, the GDPR and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (iii) any successor legislation to the GDPR or the DPA.

“Data Controller” has the meaning given to it in the Data Protection Legislation.

“Data Processor” has the meaning given to it in the Data Protection Legislation.

“Personal Data” has the meaning given to it in the Data Protection Legislation.

“Data Subject” has the meaning given to it in the Data Protection Legislation.

2.2 Any reference in these Conditions to a statute or a provision of a statute shall be construed as a reference to that statute or provision as amended, re-enacted or extended at the relevant time.

2.3 The headings in these Terms and Conditions are for convenience only and shall not affect their interpretation.

3. Services
3.1 The Supplier shall, in consideration of the fees and charges and/or price being paid by the Client to the Supplier in accordance with the provisions for payment, set out in the System Support Agreement, Services Agreement, Schedule or Sales Order annexed hereto supply the Services and/or the Goods more particularly described in the said System Support Agreement, Services Agreement and/or Sales Order.

3.2 The Supplier will provide the Client with the Services as described in the appropriate System Support Agreement, Schedule and/or Sales Order annexed to these terms and conditions.

3.3 Title to the Goods sold under any Sales Order shall pass to the Client upon payment in full to the Supplier of the price agreed therefor.

3.4 System Support arising out of the circumstances listed below are not included under the terms of the System Support Agreement. Upon receipt of a Sales Order from the Client the Supplier will undertake the work requested which will be charged according to the Standard Support Rates prevailing from time to time according to the System Support Agreement. If requested by the Client the work will be carried out and charged under the Suppliers Standard Terms and Conditions prevailing at the time.

3.4.1 Support of other software, firmware, accessories, attachments, peripherals, machines or other devices not supplied or previously maintained by the Supplier

3.4.2 Repair of damage arising from:-
(i) Transportation or relocation of hardware and ancillary equipment not undertaken by the Supplier;
(ii) Failure of electrical power, air conditioning or humidity control;
(iii) Changes, alterations or additions to the Client’s hardware or software not carried out by the Supplier;

3.4.3 Attendance to faults caused by operating the Network outside design specifications or outside any documentation or manuals supplied with the Network components;

3.4.4 Cleaning, painting, refinishing or touching-up; specification changes, relocation of hardware and other equipment, and the addition/removal of accessories, attachments and other devices;

3.4.5 Repair of any malfunction due to radiation in the environment of the hardware and other equipment;

3.4.6 Diagnosis and/or rectification of problems not associated with the Network;

3.4.7 Workshop overhaul or repair of hardware and other equipment which, as a result of fair wear and tear, can no longer be supported in good working order. For such items the Supplier will, upon request by the Client, submit a cost estimate of the work required. In the event that the Client does not authorise the work to be carried out, the item or items concerned may be deleted from the Schedule and such deletion initialled by an
authorised signatory of the Supplier.

3.4.8 Attempts by the Supplier to recover and/or rectify lost or corrupted data arising for any reason other than the Supplier’s own negligence, including (but not limited to) failure by the Client to implement adequate antivirus control and data backup procedures.

3.4.9 Work which has been completed by the Supplier even though not previously specified or estimated for prior to onsite inspection will be charged at the prevailing rate of the onsite support Charge according to the System Support Agreement.

3.4.10 Development work to enhance the current system or operation. Examples include but are not limited to, setting up or removing email accounts, adding peripheral hardware to stand alone or Network PC’s, deck move and setup.

3.4.11 Any work that represents an expansion, improvement, development or addition to the Network in existence at the date the System Support Agreement is signed.

3.4.12 The following work is excluded from Support Services as defined in the System Support Agreement:-
(i) Support work relating to the development, expansion or alteration of the Network including new hardware, the installation of new software, relocation of hardware and equipment, installation of new hardware and software at new locations and the addition or removal of end users.

4. Price

4.1 The Client agrees to pay the fees and charges and/or the price in accordance with the terms of payment contained in the Sales Order and/or the System Support Agreement.

4.2 In addition the Supplier shall be entitled to recover from the Client its reasonable incidental expenses for consumable materials used and for third party goods and services supplied in connection with the provision of the Services.

4.3 The Supplier will also be entitled to recover from the Client reasonable incidental expenses, including but not limited to travel, accommodation and subsistence relating to its staff working on Client’s affairs.

4.4 The Client will pay for any additional services provided by the Supplier that are not pre- agreed in accordance with the Supplier’s then current daily rate in effect at the time of the performance or such other rate as may be agreed. Any charge for additional services will be supplemental to the amounts that may be due for the expenses described in clauses 4.2 and 4.3 above.

4.5 All sums payable pursuant to these terms and conditions are exclusive of VAT and, where applicable, any additional or substitute taxes, levies, imposts, duties, whatsoever and whenever, all of which shall be paid by the Client.

4.6 On each anniversary of the date of the System Support Agreement the Supplier’s various fees and charges as set out in the System Support Agreement shall each be increased by the proportion by which the Retail Price Index has increased during the preceding 12 months.

5. Payment

5.1 All payments required to be made pursuant to the System Support Agreement shall be made upon presentation of the relevant invoice payable at the address stated on the invoice in pounds sterling unless alternative credit terms have been agreed in writing in advance. Payments shall be made without any set-off, withholding or deduction.

5.2 The time for payment shall be of the essence. If the Client fails to make payment on the due date in respect of the price or any other sum due under these terms and conditions then the Supplier shall, without prejudice to any right which the Supplier may have pursuant to any statutory provision in force from time to time, have the right to charge the Client interest on a daily basis at an annual rate equal to the aggregate of six per cent above the base rate of Barclays Bank Plc from time to time on any sum due and not paid on the due date. Such interest shall be calculated cumulatively on that basis and shall run from day to day and accrue after as well as before any judgment.

5.3 In the event that the Client disputes any portion of an invoice raised by the Supplier, the Client must pay the undisputed portion of such invoice in full, and within 30 days of receipt of the said invoice, submit to the Supplier a documented claim for the disputed amount.

6. Variations

6.1 The Supplier reserves the right, if reasonably required, to vary the terms of the Sales Order, Schedule or System Support Agreement at any time, provided that the Supplier shall inform the Client of such variations where the Supplier deems it necessary to do so and where reasonably practicable in the circumstances. The Supplier shall endeavour to keep such changes to a minimum and shall seek to offer the Client variations as close to the original specifications as is reasonably possible in the circumstances.

6.2 In the event of a change in applicable law or regulations that materially changes the cost of delivery of the Services, the Supplier shall give the Client written notice thereof and the Client shall have 30 days to accept or tender notice of termination. The Services provided after the said 30 day period shall be at the increased rate, provided however, should the Client choose to terminate the System Support Agreement or Sales Order, any such termination shall not trigger any otherwise applicable termination charge.

7. Termination

7.1 The Supplier may terminate its System Support Agreement or Sales Order with the Client forthwith if:

7.1.1 the Client is substantially in breach of any of its obligations under these Terms and Conditions or under the provisions of any System Support Agreement or Sales Order and fails to remedy such breach within 14 days of written notice thereof by the Supplier.

7.1.2 the Client has entered into liquidation (other than for the purposes of a bona fide amalgamation or reconstruction) whether compulsory or voluntary or compounds with its creditors generally or has an administrator, with administrative receiver or receiver appointed over all or a substantial part of its undertaking or assets; or

7.1.3 the Client has become bankrupt or has entered into a voluntary arrangement with its creditors or shall be deemed unable to pay its debts by virtue of Section 123 of the Insolvency Act 1986; or

7.1.4 the Client ceases or threatens to cease to carry on business; or

7.1.5 any circumstances whatsoever beyond the reasonable control of the Supplier (including but not limited to the termination of the Services through no fault of the Supplier) arise that necessitate for whatever reason the termination of the provision of the Services.

7.2 In the event of termination under clause 7.1 the Supplier shall retain any sums already paid to it by the Client without prejudice to any other rights the Supplier may have and shall not relieve the Client of its obligation to pay any fees or other monies payable which have been incurred prior to termination.

7.3 Within 14 days of the date of expiry or termination of the System Support Agreement for whatever reason, the Client agrees to furnish the Supplier with a certificate, certifying that the principal and all copies of any support software or diagnostic software and/or related documentation or any part thereof, in any form including partial copies or modifications of such software and documentation (in whole and in part), in any form including partial copies or modifications of such software received from the Supplier or made in connection with the System Support Agreement, or Services have been destroyed, or returned to the Supplier unless the Client has obtained the Supplier’s prior written authorisation to retain the same or any part thereof.

8. Sub-Contracting

8.1 Either party may sub-contract the performance of any of its obligations under this Agreement without the prior consent of the other party. Where either party sub-contracts the performance of any of its obligations under this Agreement to any person with or without the prior consent of the other party, that party shall be responsible for every act or omission of the subcontractor as if it were an act or omission of the party itself.

9. Warranty

9.1 The Supplier warrants the work of its employees for a period of three months following completion of the work.

9.2 The Supplier does not warrant any equipment/hardware provided by or sourced by the Supplier. Any such equipment or hardware will be covered only by the warranty of its manufacturer. The Supplier does not offer any further cover or extension to the manufacturer’s warranty.

9.3 Any incidental costs, including but not limited to data recovery, systems reconstruction and/or hardware rebuilding, caused by the failure of equipment, how so ever caused, will be liability of the Client.

10. Client responsibilities

10.1 The Client accepts responsibility for the security and integrity of all hardware and software supplied as part of or incidental to the Services. Security includes both physical security and electronic security including but not limited to access control, password control and electronic usage.

10.2 The Client is responsible for ensuring that appropriate and up to date antivirus software is installed on all computer equipment and that an appropriate electronic and internet usage policy is in place and enforced.

10.3 The Client is responsible for ensuring that no unauthorised persons gain access to the Client computer network and that no unauthorised equipment or software is added to the Client’s computer network.

10.4 The Client will at all times use the hardware and software provided by the Supplier in a skilful and proper manner and in accordance with any operating instructions issued for them and to ensure that such hardware and software is operated and used by properly skilled and trained personnel.

10.5 The Client will at all times keep the said hardware and software at its own expense and at all times in good repair, condition and working order properly serviced and maintained.

10.6 The Client will make no alterations to the existing hardware and software and will not remove any existing components therefrom unless in the ordinary course of repair and maintenance by the Supplier.

10.7 The Client will pay for all data and communications costs arising out of the use of the Supplier’s software.

11. Modifications and dealings

11.1 All information, drawings, specifications, documentation, software listings or code which the Supplier may have imparted and may from time to time impart to the Client relating to any support software or diagnostic software or hardware supplied by the Supplier to the Client or generally for whatever reason, is proprietary and confidential and the Client agrees that it shall use the same solely for the purpose for which it has been provided and that it shall not at any time during or after expiry or termination of this Agreement disclose the same whether directly or indirectly to any third party without the Supplier’s prior written consent.

11.2 The Client further agrees that it shall not itself or through any subsidiary, agent or third party modify, vary, enhance, copy, sell, lease, licence, sub-licence or otherwise deal with any support software, diagnostic software or hardware or variations, modifications, copies, releases, versions or enhancements thereof supplied by the Supplier to the Client or, except as permitted by law, have any software or other program written or developed for it based on any confidential information supplied to it by the Supplier.

12. Data confidentiality

12.1 Both the Supplier and the Client mutually undertake, except as provided below, to treat as confidential and keep secret all information marked “confidential” or which may reasonably be supposed to be confidential,(which is the case of the Client will include the Licence, Software and in the case of the Supplier all information relating to the Client), including without limitation, information contained or embodied in software supplied by the Supplier to the Client or other information supplied by the Client to the Supplier (in these terms and conditions collectively referred to “the Information”) with the same degree of care as it employs with regard to its own confidential information of a like nature and in any event in accordance with best current commercial security practices, provided that, this clause shall not extend to any information which was rightfully in the possession of either party prior to the commencement of the negotiations leading to an Agreement or Agreements between the Supplier and the Client or which is already public knowledge or which becomes so at a future date (otherwise done as a result of a breach of this clause).

12.2 Both the Supplier and the Client mutually undertake to ensure that persons and bodies referred to in this clause are made aware before the disclosure of any part of the Information that the same is confidential and that they owe a duty of confidence to the other party.

12.3 Each party to this Agreement shall promptly notify the other party if it becomes aware of any breach of confidence by any person to whom it divulges all or any part of the Information and shall give the other party all reasonable assistance in connection with any proceedings which the other party may institute against such person for a breach of confidence.

12.4 Neither the Supplier nor the Client shall without the prior written consent of the other party divulge any part of the other party’s Information to any person except:-

12.4.1 to their own employees only to those employees who need to know the same

12.4.2 to either party’s auditors, a court of competent jurisdiction, government body or applicable regulatory authority and any other persons or bodies having a lawful right, duty or obligation to know the business of the other party and then only in pursuance of such right, duty or obligation:

12.4.3 any person who is for the time being appointed by either party to maintain the software and hardware supplied by the Supplier to the Client and then only to the extent necessary to enable such person to properly maintain it

12.4.4 You have enabled Google Analytics Remarketing, Advertising Reporting Features.

12.4.5 Instructions on how you and third-party vendors use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party
identifiers together.

12.4.6 Instructions on how visitors can opt-out of the Google Analytics Advertising Features you use, including through
Ads Settings, Ad Settings for mobile apps, or any other available means (for example, the NAI’s consumer optout)

13. Liability

13.1 Except in respect of death or personal injury caused by the Supplier’s negligence, the Supplier will not by reason of any representation, implied warranty, condition or other term, or any duty at common law or under express terms of this contract, be liable for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the Supplier’s servants or agents or otherwise) in connection with the performance of the licensed software or hardware of these terms and conditions or of any Sales Order or System Support Agreement.

13.2 The Client shall indemnify the Supplier against all damages, costs, claims and expenses suffered by the Supplier arising from loss or damage to any equipment (including that of third parties) caused by the Client, or its agent or employees.

13.3 The Supplier shall not be liable to the Client or be deemed to be in breach of these terms and conditions or those of any System Support Agreement or Sales Order by reason of any delay in performing, or any failure to perform, any of the Supplier’s obligations if the delay or failure was due to any cause beyond the Supplier’s reasonable control including force majeure. For the avoidance of doubt the Supplier shall not be held responsible for any failure or delay resulting from a breakdown in telecommunication services caused by internet service providers.

13.4 Where the Client consists of two or more persons such expression throughout shall mean and include such two or more persons and each of them. All obligations on the part of such Client shall be joint and several obligations of such persons.

13.5 No employee or representative of the Supplier, other than a duly authorised officer, has authority to bind the Supplier to any warranty whatsoever other than that, if any provided in these terms and conditions or in any System Support Agreement or Sales Order, or to vary such terms and conditions and any contrary representation shall be void.

13.6 The provisions of these terms and conditions set out the maximum liability of the parties under or in connection with any agreement between the parties and all other liability is excluded, provided that nothing in these terms and conditions shall exclude or limit any liability of either party to the extent that such liability may not be excluded or limited by law.

13.7 For so long as the System Support Agreement shall remain in force the Client shall not authorise or permit any alterations or additions to the Network to be carried out other than by he Supplier and the Supplier will not accept any liability for repairs to the Network or any consequential loss incurred by the Client as a result of any problem or fault in the Network which has occurred following alterations or additions or maintenance work carried out to the Network other than by the Supplier.

14. Force Majeure

14.1 The Supplier shall not be liable to the Client or be deemed to be in breach of these terms and conditions or those of any System Support Agreement or Sales Order by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the Services, if the delay or failure was due to any cause beyond the Supplier’s reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond either party’s reasonable control:

14.1.1 act of God, explosion, flood, tempest, fire or accident;

14.1.2 war or threat of war, sabotage, insurrection, civil disturbance or requisition;

14.1.3 acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;

14.1.4 import or export regulations or embargoes;

14.1.5 strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of either the Supplier of the Client or of a third party);

14.1.6 difficulties in obtaining raw materials, labour, fuel, part or machinery;

14.1.7 power failure or breakdown of machinery.

14.2 If such cause or causes of delay or failure to perform shall continue for a continuous period of more than 6 months, either party may terminate its System Support Agreement or Sales Order by written notice thereof given to the other party.

15. Waiver

15.1 No waiver by the Supplier of any breach of these terms and conditions by the Client shall be considered as a waiver of any subsequent breach of the same or any other provision. A waiver of any term, provision or condition of this agreement shall only be effective if given in writing and signed by the waiving party and then only in the instance and for the purpose for which the waiver is given.

15.2 No failure, delay, forbearance or neglect on the part of either party in enforcing against the other party any of these terms and conditions or of those contained in any System Support Agreement or Sales Order shall either be or be deemed to be a waiver or in any way prejudice any right of that party under these terms and conditions. No right, power or remedy in these terms and conditions conferred upon or reserved by either party is exclusive of any other right, power or remedy available to that party.

16. Severance

If any provision of these terms and conditions or of the terms and conditions of any System Support Agreement and/or Sales Order agreed between the parties is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provisions shall, to the extent required, be severed from such terms and conditions and rendered ineffective as far as possible without modifying the remaining provisions of these terms and conditions and those of any other agreement between the parties referred to, and shall not in any way affect any other circumstance of or the validity or enforcement of such terms and conditions.

17. Copyright

17.1 The Supplier reserves all copyright and any other rights (if any) which may subsist in the products of, or in connection with, the provision of the Supplier’s service and facilities. The Supplier reserves the right to take such actions as may be appropriate to restrain or prevent infringement of such copyright.

18. Third Party Rights

Except as expressly provided otherwise, the parties do not intend any term of these terms and conditions or of the terms and conditions of any System Support Agreement or Sales Order between the parties to be enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999. In these terms and conditions references to a party or the parties is a reference to the party or the parties (as the case may be) to these terms and conditions and any System Support Agreement and/or Sales Order and shall include any permitted assignees of a party.

19. Data Protection

19.1 Both parties will comply with all applicable requirements of the Data Protection Legislation. This clause 19 is in addition to, and does not relieve, remove or replace, a party’s obligations under the Data Protection Legislation.

19.2 The parties acknowledge that for the purposes of the Data Protection Legislation, the Customer is the Data Controller and the Supplier is the Data Processor.

19.3 The Customer shall, as soon as reasonably practicable if not already provided, provide the Supplier with a schedule in a form reasonably acceptable to the Supplier setting out the scope, nature and purpose of processing by the Supplier, the duration of the processing and the types of Personal Data and categories of Data Subject (“Personal Data Scoping Document”) The Customer warrants and represents that the information contained in the Personal Data Scoping Document is true, complete and accurate.

19.4 Without prejudice to the generality of clause 19.1, the Customer will ensure that it has all necessary appropriate consents and notices in place to enable lawful transfer of the Personal Data to the Supplier for the duration and purposes of this agreement and shall indemnify the Supplier against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other professional costs and expenses) suffered or incurred by the Supplier arising out of or in connection with the Customer’s breach of this clause 19.4

19.5 Without prejudice to the generality of clause 19.1, the Supplier shall, in relation to any Personal Data processed in connection with the performance by the Supplier of its obligations under this agreement:

19.5.1 process that Personal Data only on the written instructions of the Customer unless the Supplier is required by the laws of any member of the European Union or by the laws of the European Union applicable to the Supplier to process Personal Data (“Applicable Laws”);

19.5.2 ensure that it has in place appropriate technical and organisational measures to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data;

19.5.3 not transfer any Personal Data outside of the European Economic Area without the prior written consent of the Customer unless the Supplier has provided appropriate safeguards in relation to the transfer and complies with its obligations under the Data Protection Legislation by providing an adequate level of protection to any Personal Data that is transferred.

19.5.4 assist the Customer, at the Customer’s cost, in responding to any request from a Data Subject and in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;

19.5.5 notify the Customer without undue delay on becoming aware of a Personal Data breach;

19.5.6 at the written direction of the Customer, delete or return Personal Data and copies thereof to the Customer on termination of the agreement unless required by Applicable Law to store the Personal Data; and

19.5.7 maintain appropriate records and information to demonstrate its compliance with this clause 19.

19.6 The Customer consents to the Supplier appointing the following categories of third-parties as a third-party processor of Personal Data under this agreement:

19.6.1 Telecoms providers

19.6.2 Datacentre providers

19.7 As between the Customer and the Supplier, the Supplier shall remain fully liable for all acts or omissions of any third-party processor appointed by it pursuant to clause 19.6.

20. Agency, Partnership

These terms and conditions and any System Support Agreement or Sales Order between the parties subject thereto shall not constitute or imply any partnership, joint venture, agency, fiduciary relationship or other relationship between the parties other than the contractual relationship expressly provided for in these terms and conditions and in any System Support Agreement and/or Sales Order between the parties.

21. Notices and Service

21.1 Any notice or other information required or authorised by this Agreement to be given by either party to the other in writing and shall be given by sending via pre-paid registered post, email, facsimile transmission or other comparable means of communication.

21.2 Any notice or information given by post in the manner provided by Clause 21.1 which is not returned to the sender as undelivered shall be deemed to have been given on the third day after the envelope containing it was so posted; and proof that the envelope containing any such notice or information was properly addressed, pre-paid, registered and posted, and that it has not been so returned by the sender, shall be sufficient evidence that the notice or information has been duly given.

21.3 Any notice or information sent by email, telex, cable, facsimile transmission or comparable means of communication shall be deemed to have been duly given on the date of transmission, provided that a confirming copy of it is sent to the other party within 24 hours of transmission.

21.4 All notices to the Supplier hereto shall be addressed as follows:
Infinium IT Ltd
Unit 4, Bartle Court Business Village
Off Rosemary Lane
Bartle
Preston
PR4 0HB
Contact: Peter Miles/Ian Gaskell

21.5 Service of any document for the purposes of any legal proceeds concerning or arising out of this Agreement shall be effected by either party by causing such document to be delivered to the other party at its registered or principal office, or to such other address as may be notified to one party by the other party in writing from time to time.

22. Proper Law and Jurisdiction

22.1 These terms and conditions and those of any System Support Agreement and/or Purchaser Order between the parties and all matters arising from them shall be governed by and construed in accordance with English law notwithstanding the conflict of law provisions and other mandatory legal provisions save that:-

22.1.1 Each party shall have the right to sue to recover its fees in any jurisdiction in which the other party is operating or has assets: and

22.1.2 Each party shall have the right to sue for breach of its Intellectual Property Rights and other proprietary information and trade secrets (“IPR”) (whether in connection with these terms and conditions or otherwise) in any country where it believes that infringement or breach of these terms and conditions relating to its IPR might be taking place.

22.2 Each party recognises that the other party’s business relies upon the protection of its IPR and that in the event of a breach of threatened breach of IPR, the other party will be caused irreparable damage and such other party may therefore be entitled to injunctive or other equitable relief in order to prevent a breach or threatened breach of its IPR.

Festival Terms & Conditions

1. Application

1.1 These Standard Terms and Conditions are intended to establish the fundamental terms and conditions applicable to the relationship of the Supplier and the Client, the nature of which is more specifically set out in the attachment to these Terms and Conditions. The Supplier shall sell or provide and the Client shall purchase the goods and/or services in accordance with (i) these terms and conditions and (ii) the supplementary terms and conditions contained in any Wi-Fi Services Sales Order signed by the Client and accepted by the Supplier PROVIDING however that the Wi-Fi Services Sales Order may contain additional and/or different conditions which shall take precedence over similar terms set out in these Standard Terms and Conditions.

2. Definitions

2.1 In this Agreement, unless the context otherwise requires, the following expressions have the following meanings:

“The Client” means any individual, firm or corporate body (which expression shall, where the contexts so admits, include its successors and assigns) which purchases Services from the Supplier

“Wi-Fi Services Sales Order” a written or oral request from the Client to the Supplier for the Supplier to provide Goods and/or Services.

“Services” means all services provided and/or goods sold by the Supplier to the Client as agreed from time to time.

“The Supplier” Infinium IT Limited (Company Number) 04521964 whose registered office is at Unit 4, Bartle Court Business Village, Off Rosemary Lane, Bartle, Preston, PR4 0HB

2.2 Any reference in these Conditions to a statute or a provision of a statute shall be construed as a reference to that statute or provision as amended, re-enacted or extended at the relevant time.

2.3 The headings in these Terms and Conditions are for convenience only and shall not affect their interpretation.

3. Services

3.1 The Supplier shall, in consideration of the fees and charges and/or price being paid by the Client to the Supplier in accordance with the provisions for payment, set out in the Wi-Fi Services Sales Order supply the Services and/or the Goods more particularly described in the said Wi-Fi Services Sales Order.

3.2 The Supplier will provide the Client with the Services as described in the appropriate Wi-Fi Services Sales Order.

3.3 Unless agreed otherwise no Title to the Goods utilised in the provision of the service as sold under any Wi-Fi Services Sales Order shall pass to the Client.

3.4 System Support arising out of the circumstances listed below are not included. If requested by the Client the work will be carried out and charged under the Suppliers Standard Terms and Conditions prevailing at the time.

3.4.1 Support of other software, firmware, accessories, attachments, peripherals, machines or other devices not supplied by the Supplier

3.4.2 The supplier is not responsible for:-
i. Transportation or relocation of hardware and ancillary equipment not undertaken by the Supplier;
ii. Failure of electrical power, air conditioning or humidity control;
iii. Changes, alterations or additions to the Client’s hardware or software not carried out by the Supplier;
iv. Failure or limitation in the connectivity as a result of the Carriers service or network;
v. Limitations in the service provision due to the demand for services at the location.

3.4.3 Attendance to faults caused by operating the Network outside design specifications;

3.4.4 Repair of any malfunction due to radiation or other interference in the environment of the hardware and other equipment;

3.4.5 Diagnosis and/or rectification of problems not associated with the Network;

3.4.6 Attempts by the Supplier to recover and/or rectify lost or corrupted data arising for any reason other than the Supplier’s own negligence

4. Price

4.1 The Client agrees to pay in advance the fees and charges and/or the price in accordance with the terms of payment contained in the Wi-Fi Services Sales Order.

4.2 The Client will pay for any additional services provided by the Supplier that are not pre- agreed in accordance with the Supplier’s then current daily rate in effect at the time of the performance or such other rate as may be agreed.

4.3 All sums payable pursuant to these terms and conditions are exclusive of VAT and, where applicable, any additional or substitute taxes, levies, imposts, duties, whatsoever and whenever, all of which shall be paid by the Client.

5. Payment

5.1 All payments required to be made pursuant to the Wi-Fi Services Sales Order shall be made upon presentation of the relevant invoice and in advance of any service provision.

6. Variations

6.1 The Supplier reserves the right, if reasonably required, to vary the terms of the Wi-Fi Services Sales Order at any time, provided that the Supplier shall inform the Client of such variations where the Supplier deems it necessary to do so and where reasonably practicable in the circumstances. The Supplier shall endeavour to keep such changes to a minimum and shall seek to offer the Client variations as close to the original specifications as is reasonably possible in the circumstances.

6.2 In the event of a change in applicable law or regulations that materially changes the cost of delivery of the Services, the Supplier shall give the Client written notice thereof and the Client shall have 7 days to accept or tender notice of termination. The Services provided after the said 7 day period shall be at the increased rate, provided however, should the Client choose to terminate the Wi-Fi Services Sales Order, any such termination shall not trigger any otherwise applicable termination charge.

7. Termination

7.1 The Supplier may terminate its Wi-Fi Services Sales Order with the Client forthwith if:

7.1.1 The Client is substantially in breach of any of its obligations under these Terms and Conditions or under the provisions of any Order.

7.1.3 the Client has become bankrupt or has entered into a voluntary arrangement with its creditors or shall be deemed unable to pay its debts by virtue of Section 123 of the Insolvency Act 1986; or

7.1.4 the Client ceases or threatens to cease to carry on business; or

8. Sub-Contracting

8.1 Either party may sub-contract the performance of any of its obligations under this Agreement without the prior consent of the other party. Where either party sub-contracts the performance of any of its obligations under this Agreement to any person with or without the prior consent of the other party, that party shall be responsible for every act or omission of the sub-contractor as if it were an act or omission of the party itself.

10. Client responsibilities

10.1 The client is responsible for the provision of a suitable electrical supply to power the equipment.

10.2 The Client must be in attendance at the install and setup of the equipment at the pre-agreed time and location.

10.3 The Client accepts responsibility for the security and integrity of all hardware and software supplied as part of or incidental to the Services. Security includes both physical security and electronic security including but not limited to access control, password control and electronic usage. The Supplier reserve the right to charge the Client for any equipment that is lost or damaged whilst on the clients stand or site.

10.4 The Client is responsible for ensuring that appropriate electronic and internet usage policy is in place and enforced including any requirements they may have under GDPR.

10.5 The Client is responsible for ensuring that no unauthorised persons gain access to the Client computer network and that no unauthorised equipment or software is added to the Client’s computer network.

10.6 The Client will at all times use the hardware and software provided by the Supplier in a skilful and proper manner and in accordance with any operating instructions issued for them and to ensure that such hardware and software is operated and used by properly skilled and trained personnel.

10.7 The Client will make no alterations to the existing hardware and software and will not remove any existing components therefrom unless in the ordinary course of repair and maintenance by the Supplier.

12. Data confidentiality

12.4 Neither the Supplier nor the Client shall without the prior written consent of the other party divulge any part of the other party’s Information to any person except:-

12.4.1 to their own employees only to those employees who need to know the same

13. Liability

13.3 The Supplier shall not be liable to the Client or be deemed to be in breach of these terms and conditions or those of any Wi-Fi Services Sales Order by reason of any delay in performing, or any failure to perform, any of the Supplier’s obligations if the delay or failure was due to any cause beyond the Supplier’s reasonable control including force majeure. For the avoidance of doubt the Supplier shall not be held responsible for any failure or delay resulting from a breakdown in telecommunication services caused by internet service providers.

13.5 No employee or representative of the Supplier, other than a duly authorised officer, has authority to bind the Supplier to any warranty whatsoever other than that, if any provided in these terms and conditions or in any Wi-Fi Services Sales Order, or to vary such terms and conditions and any contrary representation shall be void.

13.7 For so long as the network is live the Client shall not authorise or permit any alterations or additions to the Network to be carried out other than by the Supplier and the Supplier will not accept any liability for repairs to the Network or any consequential loss incurred by the Client as a result of any problem or fault in the Network which has occurred following alterations or additions or maintenance work carried out to the Network other than by the Supplier.

14. Force Majeure

14.1 The Supplier shall not be liable to the Client or be deemed to be in breach of these terms and conditions or those of any Wi-Fi Services Sales Order by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the Services, if the delay or failure was due to any cause beyond the Supplier’s reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond either party’s reasonable control:

14.1.1 act of God, explosion, flood, tempest, fire or accident;

14.1.2 war or threat of war, sabotage, insurrection, civil disturbance or requisition;

14.1.3 acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;

14.1.4 import or export regulations or embargoes;

14.1.5 strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of either the Supplier of the Client or of a third party);

14.1.6 difficulties in obtaining raw materials, labour, fuel, part or machinery;

14.1.7 power failure or breakdown of machinery.

15. Waiver

15.2 No failure, delay, forbearance or neglect on the part of either party in enforcing against the other party any of these terms and conditions or of those contained in any Wi-Fi Services Sales Order shall either be or be deemed to be a waiver or in any way prejudice any right of that party under these terms and conditions. No right, power or remedy in these terms and conditions conferred upon or reserved by either party is exclusive of any other right, power or remedy available to that party.

16. Severance

If any provision of these terms and conditions or of the terms and conditions of any Wi-Fi Services Sales Order agreed between the parties is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provisions shall, to the extent required, be severed from such terms and conditions and rendered ineffective as far as possible without modifying the remaining provisions of these terms and conditions and those of any other agreement between the parties referred to, and shall not in any way affect any other circumstance of or the validity or enforcement of such terms and conditions.

17. Copyright

The Supplier reserves all copyright and any other rights (if any) which may subsist in the products of, or in connection with, the provision of the Supplier’s service and facilities. The Supplier reserves the right to take such actions as may be appropriate to restrain or prevent infringement of such copyright.

18. Third Party Rights

Except as expressly provided otherwise, the parties do not intend any term of these terms and conditions or of the terms and conditions of any Wi-Fi Services Sales Order between the parties to be enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999. In these terms and conditions references to a party or the parties is a reference to the party or the parties (as the case may be) to these terms and conditions and any Wi-Fi Services Sales Order and shall include any permitted assignees of a party.

19. Data Protection

The parties undertake to comply with the provisions of the Data Protection Act 1998, General Data Protection Legislation and any other related legislation in so far as the same relates to the provisions and obligations of these terms and conditions.

20. Agency, Partnership

These terms and conditions and any Wi-Fi Services Sales Order between the parties subject thereto shall not constitute or imply any partnership, joint venture, agency, fiduciary relationship or other relationship between the parties other than the contractual relationship expressly provided for in these terms and conditions and in any Wi-Fi Services Sales Order between the parties.

21. Notices and Service

21.4 All notices to the Supplier hereto shall be addressed as follows:

Infinium IT Ltd
Unit 4, Bartle Court Business Village
Off Rosemary Lan
Bartle
Preston
PR40HB
Contact: Peter Miles/Ian Gaskell

22. Proper Law and Jurisdiction

22.1 These terms and conditions and those of any Wi-Fi Services Sales Order between the parties and all matters arising from them shall be governed by and construed in accordance with English law notwithstanding the conflict of law provisions and other mandatory legal provisions save that:-

22.1.1 Each party shall have the right to sue to recover its fees in any jurisdiction in which the other party is operating or has assets: and

Registration of UK Domains Terms & Conditions

These Terms are to be read in conjunction with our General Provisions for the Supply of Services. Unless the context otherwise requires initially capitalised terms used herein shall have the same meaning as when used in our General Provisions.

Agreement to Nominet’s Terms and Conditions

When you search and or register a domain name with Infinium, you are obliged to familiarise yourself with and agree to the terms and conditions that Nominet set out for domain registration, taking note of within those terms of the DRS Policy and DRS Procedure. When registering a domain you will be asked to confirm that you have read and understood these terms and any obligation and agreement you are making when registering a UK domain, a link to which is here Nominet’s Terms and Conditions

https://www.nominet.uk/go/terms

Registrant Data Quality Compliance Terms

When registering a UK domain through Infinium, the data you use to create an account, will be used to match your billing data provided, and the data used to register any subsequent domains, furthermore, the data provided can not be changed once created without the permission and intervention of Infinium. You agree to supply us with a verifiable registrant name and address and agree to liase with Infinium to correct any mistakes, and supply proof when required to do so to help Infinium validate your data. Should you have made a mistake, please send your corrected address details and one of these proofs, For individuals; Driving Licence, Valid ID for non UK residents (for .uk a verifiable UK service address must be used), HMRC Tax Notification(dated last 3 months), Utility Bill (dated last 3 months), Bank Statement (dated last 3 months). For Businesses; Bank Statement (dated last 3 months), HMRC Tax Notification (dated last 3 months), Utility Bill (dated last 3 months), Company letterhead, Official Company Stamp/Seal. You can email support@infinium.co.uk and we will endeavour to correct it as soon as possible. We reserve the right should we not be able to verify your given details to use third party resources such as the electoral role and for businesses, to check with companies house or business directories to enable us to correctly and quickly verify your registrant data.

Data quality is at the heart of what we do at Infinium, this contributes to the security of the UK namespace, and allows the relevant authorities to act quickly to protect the public should they need to. Should we not be able to validate any data that we feel needs secondary examination, we will after 30 days of trying place a Registrar Data Quality Lock on the domain contact, this will suspend the domain and any other domains associated to the contact. In the event of Nominet contacting us regarding invalid data, we will immediately place a Data Quality Lock on the domain or domain contact. Infinium reserves the right when data validation has failed to delete the contact and all domains associated in line with Nomninet’s terms of use and data policy.

Abuse

Infinium do not allow the registration through its services of any domain that is done so with the sole intent of causing another person or body harm, be that threatening, offensive, illegal or trademark infringing. Should you breach these terms or violate any of Nominet’s terms, you agree for Infinium to lock at their discretion any said domain, and if needed report serious abuse to Nominet and the relevant authorities. Should Infinium receive information with suspected abuse, we will endeavour to contact you to discuss the matter and resolve any abuse complaint that we receive. Should you have any questions about a domain you wish to register, please contact us via the contact form on our web site. In the first instance any abuse complaint should be emailed to support@infinium.co.uk

Resellers

It is the responsibility of Infinium’s resellers to ensure that the end client has been made aware of Nominet’s terms and conditions where applicable.

Additional Terms For .gov.uk Agreements

These terms take precedence over any other terms in this agreement.

The latest version of these terms can be found here https://www.gov.uk/guidance/additional-terms-for-govuk-agreements.

The party selling or issuing the gov.uk domain or subdomain must apply best endeavours to seek to update this agreement annually to reflect the latest version of the terms made available by the Critical Domain Holder (as defined below) from time to time.

Code of Practice on Complaints Handling

The Purpose of this Code of Practice (“Code”)

As a provider of ADSL services, we are required by Ofcom to develop and publish a Code of Practice setting out the key information concerning the Services we provide to you and the key support services and company procedures which underpin them. This Code contains information about:
• Who we are and the Services we provide
• How to contact us
• How we communicate with you
• Customer Care
• Confidentiality of Customer Information

This Code is accessible through our web site at www.infinium.co.uk. A large print or hard copy version of the Code can be requested by calling 01253 353537 or by writing to our Customer Services Department at the address specified below.

Who we are and the Services we Provide

Infinium is the trading name of Infinium IT Limited. We provide the following services:
• hosted services,
• broadband services,
• domain name registration services,
• dedicated services, Ethernet services and
• consultancy and support services

to both consumers and to small and medium sized business. Our registered office address and our main office are located at Unit 4 Bartle Court Business Village, Rosemary Lane, Preston, Lancashire, PR4 0HF. For other contact details please see below under the section “How to contact us”.

How to Contact us

All correspondence to us should be directed to our registered and main office at Unit 4 Bartle Court Business Village, Rosemary Lane, Preston, Lancashire, PR4 0HF. In addition to contacting us there, there are a number of other ways that you can contact us, and we will be happy to answer your questions. We always aim to respond to your correspondence within 3 business days.

General Enquiries

If you have any questions about this Code, any of our Terms and Conditions or any other matter, you may contact us on 01253 353537.

Sales and Support

If you are a customer or a potential customer and have any questions about any of our products or Services or a need for support, please contact us on 01253 353537 or by email on either sales@infinium.co.uk or support@infinium.co.uk

Privacy

If you would like to notify us of how we may communicate with you for marketing purposes, or otherwise would like to contact us in connection with privacy issues, please contact us on 01253 353537. We will respect your choices.

Complaints

If you have a complaint, we need to know as quickly as possible. To avoid delay, please contact us by:
Phoning: 01253 353537
Writing to: Customer Services at Unit 4 Bartle Court Business Village, Rosemary Lane, Preston, Lancashire, PR4 0HF; or Emailing: sales@infinium.co.uk. We will do our best to resolve your complaint in accordance with the procedure outlined below under the section headed “Customer Care “.

How we communicate with you

We believe in effective communications with our customers. Customers can contact us as outlined above in the Section of this Code headed “How to Contact us”. We may contact you using both online methods such as email and offline methods such as post or telephone. We may need to do so if we have any account queries, or need to inform you of any changes to this Code or to our Terms and Conditions. We may also promote our products and Services, including special offers, through a variety of media. In doing so, we will respect any choices you have made regarding use of your contact details as notified to us (see above under “How to Contact us”) and we will also abide by all applicable industry-accepted standards, such as the Code of Advertising Conduct of the Direct Marketing Association.

Customer Care

Cancelling Services

Customers may cancel their contract with us at any time in accordance with our Terms and Conditions. A contract will run for the applicable minimum period after which time the contract will lapse if it is not renewed. Please contact our Customer Services (as above) for more information or if you are unsure which minimum period applies to the particular product or Service you have purchased or are considering purchasing from us.

Prices

Please contact our Sales Department (as above) for details of our prices for particular products and Services.

Resolution of Complaints

If you are unhappy with any of our products or the level of our Services, please contact us and let us know. It is mainly through your feedback that we are able to review and keep improving the overall level of the Services we provide. We will do our best to resolve any complaint that you have as quickly as possible, once it has been investigated.
Phoning: 01253 353537
Writing to: Customer Services at Unit 4 Bartle Court Business Village, Rosemary Lane, Preston, Lancashire, PR4 0HF.
Emailing: sales@infinium.co.uk

We will deal with your complaints or queries as quickly as possible. As a guideline, we will try to respond to written correspondence within 10 working days of receipt of your correspondence. All complaints are dealt with by managers at the highest appropriate level. If your complaint is not resolved to your satisfaction you can ask us to escalate the matter internally by writing to our Customer Services Department at the address given above, explaining that you wish the matter to be escalated.

The following section only applies to consumers and small businesses:
If within twelve weeks of a complaint being referred to us as outlined above, it has still not been resolved to your satisfaction, or if we write to you to say that “deadlock” has been reached, you may refer it to CISAS. CISAS will take evidence from both you and Infinium and will make an independent decision based purely on the merits of the case. You can find out more about the scheme at www.arbitrators.org/cisas/. By post you can write to them at CISAS, The Chartered Institute of Arbitrators, 24 Angel Gate, City Road, London EC1V 2PT, or by phone on 020 7520 3827.

Refunds

We will consider requests for refunds depending on the circumstances giving rise to the request.

Confidentiality of Customer Information

We will treat any information we have about you in confidence and will not disclose it to anyone except yourself, or in accordance with your instructions to us unless we are required to do so in the circumstances set out below. There may be circumstances in which we may be required by law to disclose such information. Such requests may come from the police, Customs & Excise, or other regulatory bodies. If we are required to disclose any information by law or to any official body we will wherever possible notify you in advance before we do so.

Cookie Policy

What Are Cookies

As is common practice with almost all professional websites, this site uses cookies, which are small text files placed onto your computer or electronic device when you access our website. These files can be used to track user’s actions and activities and to store information about them. We use cookies on this website for the following purposes.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

The Cookies We Set

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

The Google Ads service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google Ads see the official Google Ads privacy FAQ.

In some cases, we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.

Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, LinkedIn, YouTube, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you are still looking for more information then you can contact us through one of our preferred contact methods.
Email: enquiries@infinium.co.uk
Phone: 0808 169 1551

Acceptable Use Policy

Introduction

This Acceptable Use Policy (“Policy”) sets out the terms under which users may access and use our Wi-Fi services. By accessing or using our network, you agree to comply with this Policy. This Policy supplements our Terms & Conditions of service.

Permitted Use

You may use our Wi-Fi service for lawful personal or business purposes, including:

Accessing the internet, email, and cloud services
Conducting legitimate business or personal activities

Prohibited Use

You must not use our Wi-Fi service to:

Violate any applicable laws or regulations
Upload, download, or distribute illegal, harmful, or offensive content
Infringe intellectual property rights (e.g. copyright infringement)
Engage in fraud, identity theft, phishing, or deception
Send unsolicited bulk communications (spam)
Misrepresent your identity (e.g. spoofing email headers or IP addresses)
Transmit viruses, malware, or harmful code
Attempt to gain unauthorised access to any system, network, or data
Probe, scan, or test the vulnerability of networks without permission
Interfere with or disrupt networks, systems, or services (e.g. denial-of-service activity, packet flooding)
Operate servers, peer-to-peer file-sharing, or resell the service without authorisation
Collect or process personal data of others without appropriate consent

Network Security

You must not compromise or attempt to compromise the security of our network or any connected systems. Prohibited activities include (but are not limited to):

Unauthorised access to data, systems, or networks
Circumventing authentication or security measures
Monitoring network traffic without permission
Introducing malicious or malformed data designed to disrupt services

We reserve the right to take appropriate action, including reporting suspected criminal activity to law enforcement authorities.

User Responsibilities and Account Security

Users are responsible for all activity carried out using their access credentials.

You must:

Keep login details and access codes secure and confidential
Not share access unless explicitly authorised
Ensure your devices are adequately secured (e.g. antivirus, updates)

Any breach of this Policy linked to your access may result in suspension or termination of your service.

Network Monitoring and Management

We may monitor network usage and technical data to:

Maintain network performance and stability
Detect and prevent unauthorised or unlawful activity
Ensure compliance with this Policy

We do not routinely monitor the content of user communications unless required for security, legal, or operational reasons.

Fair Use

To ensure a reliable service for all users, we may apply fair usage limits. Excessive usage that negatively impacts network performance or other users may result in restricted access.

Suspension and Termination

We reserve the right to suspend or terminate access to our Wi-Fi services without notice where:

This Policy is breached
There is suspected unlawful activity
Network security or performance is at risk

Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

Loss of data, damage to devices, or security breaches
Interruptions or unavailability of the service
Any indirect or consequential losses arising from use of the Wi-Fi service

Use of the service is at your own risk.

Changes to This Policy

We may update this Policy from time to time. Continued use of the service constitutes acceptance of any changes.

Contact Information

If you have any questions about this Policy, please contact us:
Email: enquiries@infinium.co.uk
Phone: 01253 353537

Privacy Notice

The Type of Personal Information We Collect

We may collect and process the following personal information:

Personal identifiers and contact details (e.g. name, address, email, phone number)
Account information (e.g. service history, support requests)
Financial and billing information (e.g. payment details, transaction records)
Technical and usage data, including:
- IP addresses
- Device identifiers (such as MAC addresses)
- Wi-Fi connection logs (e.g. connection times, duration, access points used)
Website usage data (e.g. pages visited, browser type, analytics data)

We do not monitor the content of your internet activity unless required for security, legal, or troubleshooting purposes.

How We Get Personal Information and Why We Have It

We collect personal information:

Directly from you when you:
- Sign up for our services
- Contact us for support or enquiries
- Use our website or Wi-Fi services
Automatically when you:
- Connect to our Wi-Fi network
- Use our online platforms

Our Lawful Bases for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:

Contractual obligation – to provide and manage your IT and Wi-Fi services
Legal obligation – to comply with regulatory and legal requirements
Legitimate interests – to maintain, improve, and secure our services
Consent – where required (e.g. for marketing communications)

You can withdraw your consent at any time by contacting us at the details outlined in section 10.

How We Use Your Personal Information

We use your information to:

Provide and manage IT and Wi-Fi services
Process payments and maintain billing records
Respond to enquiries and provide customer support
Monitor and maintain network performance and security
Prevent fraud and misuse of our systems
Improve our services and user experience

Sharing Your Personal Information

We may share your personal information with:

IT service providers and cloud hosting partners
Payment processors and billing providers
Professional advisers (e.g. legal and accounting services)
Regulatory authorities where required by law

Some of these organisations may be located outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses.

How We Store Your Personal Information

Your information is securely stored on protected servers within the UK and/or European Economic Area (EEA).

We retain personal data only for as long as necessary, including:

Customer account data: up to 6 years after the end of the contract
Billing and financial records: up to 6 years (to comply with legal obligations)
Network and Wi-Fi logs: typically, 3–12 months for security and troubleshooting

We securely dispose of personal data through encrypted deletion or secure destruction methods when it is no longer required.

How We Protect Your Data

We implement appropriate technical and organisational measures to protect your data, including:

Encryption of sensitive data
Secure servers and firewalls
Access controls and authentication procedures
Regular system monitoring and security updates

Cookies and Website Data

Our website uses cookies and similar technologies to:

Ensure website functionality
Analyse website traffic and usage
Improve user experience

You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy (www.infinium.co.uk/legal)

Your Data Protection Rights

Under data protection law, you have rights including:

Right of access – request copies of your personal data
Right to rectification – correct inaccurate or incomplete data
Right to erasure – request deletion of your data in certain circumstances
Right to restrict processing – limit how we use your data
Right to object – object to processing based on legitimate interests
Right to data portability – request transfer of your data to another provider

You are not required to pay any charge for exercising your rights. We aim to respond within one month.

How to Complain

If you have any concerns about our use of your personal information, you can contact us at:
Email: enquiries@infinium.co.uk
Phone: 01253 353537

You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your data:

Website: https://www.ico.org.uk
Phone: 0303 123 1113

Changes to This Privacy Notice

We may update this privacy notice from time to time. The latest version will always be available on our website.

Infinium EDGE Terms & Conditions

Our contract with you

These are the terms and conditions on which we provide you with Direct to Van WIFI services (WIFI Services). The Contract is between you and Infinium IT Limited. We will provide you with the WIFI router and associated equipment and the WIFI Services.

You should also read our Acceptable Use Policy and our Privacy Notice, which can be found at: www.infinium.co.uk/legal. When you confirm acceptance of these terms and conditions, you are also confirming that you agree to follow our Acceptable Use Policy and that you have read and understood our Privacy Notice.

We provide details of download and upload speeds during the sales process.

To enter into the Contract, you must be 18 years of age or over.

We will provide the WIFI services to your caravan/lodge.

Key terms of our contract
- Your device(s) must meet minimum requirements to use the WIFI Services.
- We have to install equipment on and in your caravan/lodge before you can use the WIFI Services.
- There are some rules around how you use the WIFI Services.
- You have rights if the WIFI Services aren’t working properly.
- You have to tell us if you move pitch or change your caravan/lodge.
- The contract is a monthly ‘pay as you go’ contract based on a minimum term of a 12-month initial contract.
- You have 14 days to change your mind, but if you have used the WIFI Services, you won’t get a full refund, and you have to return our Equipment to us.
- We charge interest if you pay late.
- We are not responsible for delays or interruptions outside our control.
- We can change the WIFI Services, the price, and the terms. Depending on the change, you may be able to terminate.
- We can suspend the WIFI Services, and you have rights if we do.
- We can end our contract with you.
- Any equipment we give you to use the WIFI Services belongs to us. You have to look after it and return it to us, but we’ll fix it for free if it’s faulty.
- We don’t compensate you for all losses caused by us or the WIFI services.
- You have several options for resolving disputes with us.
- The terms are governed by English law, but you can bring a claim wherever you live in the UK.
- Other important terms apply to our contract.
Where to find information about us and our products

You can find everything you need to know about us and our products on our website www.infinium.co.uk/it-services/wifi-for-businesses/wifi-direct-to-accommodation or from our sales team before you sign up.

Minimum requirements
- To use the WIFI Services, your device will need to meet minimum requirements:

Hardware: A Wi-Fi-enabled device (smartphone, tablet, laptop) with a wireless network interface card (NIC) that supports at least 2.4GHz or 5GHz.
Software: An operating system capable of handling networking protocols (e.g., Windows, macOS, Android, iOS).
Network Credentials: Knowledge of the Wi-Fi network name (SSID) and password.

You are responsible for the performance and specification of your device connecting to the WIFI Services, and we are not responsible for issues with the WIFI Service that arise because your device is faulty or not of a sufficient specification. You are responsible for ensuring your device has appropriate security protection. You should note that while we take reasonable measures to secure the WIFI Services, there are inherent risks in transferring information over the internet.

Sign Up & Installation
- It normally takes up to 10 working days from the date we accept your order for us to install your EDGE service. We will contact you to arrange for our engineer to visit your caravan/lodge, provide the relevant equipment including a router, subscriber module and cable (Equipment) and set up the WIFI Services. We will confirm the installation charges (if any) when you place your order. If you want to rearrange installation, you must tell us by 4pm, 2 days before the installation is scheduled; otherwise, we may charge for the appointment before we rearrange another. If we are unable to access your caravan/lodge, we will charge you £60.00 (including VAT) for the missed appointment.
- If the engineer decides that the installation is not standard and can’t proceed, we will cancel your order and issue a refund.
- Our engineer will need reasonable access to and around your caravan/lodge for the installation, which is done by fixing a J-pole and Subscriber Module to the outside of your caravan/lodge, drilling a small hole to feed a cable to the inside, and running a cable to an Access Point/Router, which we will position in a suitable location. You can provide access yourself or by asking reception at the park to give us access.
- You agree to give us or arrange for us to have reasonable access to the caravan/lodge to remove the subscriber module and cables. We are not obliged to remove the subscriber module, but if we do, we will make sure we leave the area waterproof. You should note that as the installation involves drilling small holes into the caravan/lodge we cannot promise that your caravan/lodge will be left in exactly the same condition as it was before the installation. However, we will take reasonable care to tidy up after ourselves when we visit the caravan/lodge.
- The Access Point/Router requires a 240V/13amp socket to power it.
- We will take photographs of the installation for our records to aid our service desk team in supporting you.
Using the wifi services
- The WIFI Services are for private use by you and members of your household only. It must not be used for activities not reasonably expected of someone using WIFI for domestic purposes. We may use your IP address, technical data from our network and your devices and traffic and location data as necessary to check you are using the WIFI Services in this way and to manage traffic across our network and operate the WIFI Services effectively.
- You are responsible for the proper use of your username and password, and you must not disclose either. You are responsible for all activities that take place under your username and password. If you become aware of a security breach, you must tell us promptly and change your password as soon as possible.
- In accordance with applicable UK legislation, including provisions under the Digital Economy Act 2017, we may implement network-level filtering and access controls designed to support online safety and child protection. This may include the application of filters to restrict access to certain categories of content when using our internet access services. By using our Wi-Fi services, you acknowledge that such filtering may be applied and consent to its use where it is implemented for safeguarding, security, or compliance purposes. We do not guarantee that filtering will be error-free or that all inappropriate content will be blocked. Users may request further information regarding available filtering options where applicable.
- You are responsible for ensuring that the WIFI Services are used in accordance with the Acceptable Use Policy and for telling other members of your household what those rules are.
- The WIFI Services do not have a fixed data usage limit but are subject to our Acceptable Use Policy; this is to ensure that one customer’s use does not prevent or interfere with how the WIFI Services work for other customers.
You have rights if the WiFi service is not working properly
- We will provide you with the package download and upload speeds during the sales process, but you should note that actual speeds can vary for a number of reasons, including:

- - Your equipment
  - The capacity of the service/website you are using/accessing
  - Factors outside of our control
- We aim to provide continuous high-quality WIFI Services using reasonable care and skill. However, if the WIFI Services are not working as expected (for example, you experience continued unplanned lack of service and you cannot connect to the internet), please get in touch with us on support@infinium.co.uk or 01253 501655. We try to resolve faults as soon as possible and within a target of two working days of you reporting a problem to us. We may use technical data from our network and your devices to diagnose and fix faults.
- Depending on the issue, you may need to give us access to your caravan/lodge so that we can fix the fault. You will need to follow our recommendations for resolution. If we can’t fix the issue within 30 days from when you reported it to us, you can terminate the contract by telling us you wish to do so. Depending on the loss of service you have experienced, we may issue you with a pro rata refund. If you experience a total loss of service for two days or more which we cannot fix within 30 days, then we will issue you with a pro rata refund for the days upon which you could not access the internet.
- If there is something wrong with the Equipment, we will replace it free of charge, and we do not charge for standard service visits. The support service excludes the repair or replacement of any equipment that has been intentionally damaged, subjected to misuse, tampered with, modified without authorisation, or affected by the actions of any third party. Where replacement or repair is required as a result of such circumstances, all associated costs will be charged to the customer.

Moving Pitch or Changing your caravan/lodge
- If you move pitch or change your caravan/lodge, you will need to contact our customer services team on sales@infinium.co.uk or 01253 353537 to make arrangements for this change, and we will charge you an installation & setup fee. Your existing contract will remain in place on the original terms.
How long our contract lasts/ if you want to end it
- You sign up for the WIFI services on a monthly ‘pay as you go’ basis. The minimum term of sign up is twelve months (save that you may exercise your right to cancel as set out below). The first payment will be charged upon completion of the Wi-Fi installation using the card you gave us when you signed up for the WIFI services or using direct debit if that is how you signed up, and we will send you an invoice/statement each month. For any invoice queries, contact our Accounts Team at accounts@infinium.co.uk or 01253 353537.
- You can end the contract without our breach. If you want to terminate our contract, you must let us know by contacting us at accounts@infinium.co.uk or 01253 353537. If you tell us you want to terminate before the 15th in any given month, your Contract with us will end on the last day of that month. If you tell us you want to terminate after that date, then your contract will continue to the end of the next month. You will have to pay until the end of the relevant month. Once the Contract is terminated, you will not be able to access the WIFI Services.
- You can end the contract because we breach its terms.
You have a legal right to change your mind

Your legal right to change your mind. When you sign up for WIFI services online or over the telephone, or if we visit you in your caravan/lodge, you have 14 days from the day you sign up to change your mind about your purchase and receive a refund.

How to let us know. To let us know you want to change your mind, contact our Customer Service Team at sales@infinium.co.uk or 01253 353537, where they will discuss the process with you. You must provide your name, pitch number, park address and your telephone number.

You have to return our Equipment and pay for that return. Any Equipment we provide to you for the WIFI services to work always belongs to us and not you. If you exercise your right to cancel, you must return our router to us and the other parts of these terms that relate to the Equipment will apply.

You can:

Take the router to reception at the park your caravan/lodge is situated on if we have told you during the cancellation process that you may do so.
Alternatively, you can contact our Customer Service Team at sales@infinium.co.uk or 01253 353537 for details of how to return Equipment to us. You should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the router within a reasonable time we may charge you for the router using the card details you provided to us when you signed up.

You have to pay for WIFI Services if you used them before you change your mind. You may use the WIFI Services before expiry of the 14-day period set out above. If you tell us you have changed your mind, we will issue a pro rata refund for the month in question, which we will calculate based on the date you told us you changed your mind or the last date upon which you used the WIFI Services (whichever is later). We don’t refund you for the time you had access to the WIFI Services before you told us you’d changed your mind. If you use the WIFI Services during the 14 days and then change your mind, we will not refund you for any one-off setup or installation costs.

When and how we refund you. We refund you as soon as possible and within 14 days of you telling us you’ve changed your mind, provided you have returned the router to us within that time period. Otherwise, we will refund you as soon as possible and within 14 days of you returning the router to us. We don’t charge a fee for the refund.

We charge interest on late payments

If we’re unable to collect any payment you owe us, we charge interest on the overdue amount at the rate of 3% a year above the Bank of England base rate from time to time. This interest accrues daily from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us the interest together with any overdue amount.

We’re not responsible for delays or interruption to services outside our control

If our installation and set-up of the Equipment or WIFI Services, or their functionality once set up is delayed or affected by an event outside our control, such as bad weather, power outage or any other event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay or disruption to service. As long as we do this, we won’t compensate you for the delay or interruption to service, but if the delay or interruption results in a total lack of service for more than two days or, results in significant interruptions to services over seven days or more than we will issue you a pro rata refund for any WIFI Services you have paid for in advance but not been able to use.

We can change the wifi services, the price, and these terms

We can change the price

We will give you at least one calendar month’s notice in writing if we increase the monthly fee for the WIFI Services. We may do this for a number of reasons, including because the cost of running our business increases, we are investing in security, infrastructure, service delivery of customer service or because we reorganise or restructure our business. We do not have to give you a month’s notice if the change is required by law or regulation (for example, an increase in VAT), but we will try to give you reasonable notice of any such changes before they come into effect.

Unless you tell us otherwise, we may charge any one-off charges you owe us directly to any of the credit or debit cards which you have provided us with details of, and you authorise us to do this when you accept these terms and conditions. We will give you reasonable notice before we make any such charge.

Changes we can always make. We can always change the WIFI Services to reflect changes in the law or regulatory requirements or to make minor technical adjustments and improvements, for example to address a security threat. We can also introduce new products, services, and features.

Changes we can only make if we give you notice and an option to terminate. If we make changes that are not to your benefit, we will give you at least one calendar month’s notice before making such changes, and if you do not wish to continue with the Contract, you can contact our Customer Service Team at sales@infinium.co.uk or 01253 353537 to end the contract. Ordinarily, the contract will be terminated from the last day of your paid-up-to-date month. However, if we don’t give you enough notice to do this and you terminate partway through a month, we will refund you pro rata for fees from the date of termination to the last day of the month.

We can suspend the WiFi services (and you have rights if we do)

We can suspend the supply of the WIFI Services.

Where we need to, to carry out maintenance, repairs, or emergency work, to update the WIFI Services or to make changes to them. We will try to carry out maintenance, repair, or emergency work at times we calculate will cause the least disturbance to customers and to notify you where it is practicable to do so.
If we believe there has been a breach of security, or use of the WIFI Services under your account may have a detrimental effect on other uses including if there is a breach of our Fair Use Policy or if there is a breach of our Acceptable Use Policy on your account.

We try to let you know and may allow you to terminate. We will contact you in advance to tell you we’re suspending the WIFI Services unless the problem is urgent or an emergency. If we suspend WIFI Services [for longer than [1 day] in any 1 month], we adjust the price, so you don’t pay for it while it’s suspended, but this doesn’t apply if we suspend because of your breach. If we suspend supply of the WIFI Services because of your breach, we will usually tell you what the problem is and give you the chance to correct it. If we suspend the WIFI Services for another reason for more than [1 week] you can contact our Customer Service Team at sales@infinium.co.uk or 01253 353537 to end the contract, and we’ll refund any sums you’ve paid in advance for WIFI Services you won’t receive. You are not entitled to a refund if we have suspended your access because there has been a breach of security, or our Acceptable Use Policy on your account. In these circumstances you can still exercise your right to end the contract in the normal way, but we won’t be liable to you for damages.

We can end our contract with you
- We can end our contract with you for the WIFI Services and claim any compensation due to us (including enforcement costs) as follows:

If you don’t, within a reasonable time of us asking for it, provide us with information, cooperation, or access that we need to set up the WIFI Services, for example, information to allow us to arrange installation and provide Equipment.
If you don’t, within a reasonable time, allow us to perform the installation needed to set up the WIFI Services within thirty (30) days then we treat your order as cancelled and refund any payment taken.
If we don’t receive payment when it is due as anticipated, we will contact you to remind you that payment is due and allow you to update payment details (if applicable). If, after we have contacted you, you are using the details you provided to us at sign-up (assuming you haven’t updated them) and we still do not receive payment within fourteen (14) days, we may terminate our contract with you.
- We can end our contract with you for the WIFI Services immediately in the following circumstances:
If you use the WIFI Services in a way that is not allowed under these terms and conditions.
If we are required to do so by law or to comply with the order of a competent authority.
If you have provided unauthorised payment or other details or we have reasonable grounds to suspect fraud, attempted fraud, or other unauthorised activity.
Any consent or authorisation we rely on to provide the WIFI Services is revoked or modified, or if we stop providing WIFI Services on your park, though we will endeavour to notify you first.

We will act proportionately when we exercise our rights under this clause if we terminate your contract for the reasons set out in the second or fourth bullets above, we will compensate you for any fees you have paid for the period concerned. If we terminate your Contract for reasons set out in the first or third bullets above, we will not give any refunds for monies already received and will be entitled to claim any compensation due to us (including enforcement costs).

Once we have terminated our contract with you, you will not be able to use the WIFI Services, and you must return the Equipment to us or allow us to collect it (as we direct).

Equipment
- Any Equipment we provide to you belongs to us. You must take reasonable care of our Equipment and follow our reasonable instructions as to its use and care. The Equipment we provide is to access our WIFI services and not for anything else.
- You must keep the Equipment in your caravan/lodge under your control; you must not misuse, neglect or damage the Equipment or disassemble it or tamper with any software in it. You must not remove any labels from the Equipment or dispose of it unless we tell you otherwise.
- You must return our Equipment to us at the end of the contract. If we do not receive the Equipment within 21 working days of our request, then we may charge you for it, and the details in clause 10 relating to the return of Equipment shall apply.
- If you damage the Equipment and we have to replace it because you have not taken care of it properly or have breached any of the requirements set out in these terms in relation to the Equipment, then we may charge you a reasonable fee for its replacement. We will not charge you for normal wear and tear of the Equipment or because it is faulty – we will replace faulty Equipment free of charge and provide new Equipment if it stops working for reasons of obsolescence or normal wear and tear.
- We grant you a non-exclusive and non-transferable licence to run the software and any updates we provide you with on the Equipment, but it remains our or our licensor’s property. You must not copy, distribute, or transfer the software to anyone else, modify or create derivative works of it or decompile, reverse engineer, or otherwise attempt to derive software code from it or allow any third party to do the same.
- If we need to charge you for damage to or unreturned Equipment, we will do so using the details you signed up for the WIFI Services with, or we may claim the amount from you including enforcement costs.
- You must tell us immediately if the Equipment is lost, stolen or stops working.
We don’t compensate you for all losses caused by us or the WIFI Services

We are not responsible for your use of the WIFI Services or for any content you access or receive using them (including viruses).

We are not responsible for losses you or anyone else using the WIFI Services suffers by us breaking this contract if the loss is:

Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
Caused by a delaying event outside our control. As long as we have taken the steps set out in the section, we’re not responsible for delays or interruptions to service outside our control.
Something you could have avoided by taking reasonable action. For example, if it was caused by your own equipment (including your device not meeting the minimum requirements) or if you caused the problem, or if the problem could have been avoided by following our advice or if you refused access to an engineer.
Loss or damage caused by unauthorised use.
Increased because of your breach.

To the extent that you use the WIFI Services for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the WIFI Services in the month before preceding the cause of action and all claims for loss of profit or indirect or consequential loss are wholly excluded.

We don’t exclude our liability to you for personal injury or death caused by us or our employees or sub-contractors or any other liability that cannot lawfully be excluded.

You have several options for resolving disputes with us

We hope you are satisfied with our services. If you have a complaint, please contact our customer service team at sales@infinium.co.uk or 01253 353537.

Alternative dispute resolution services are provided to us by ISPA UK. You can contact them at admin@ispa.org.uk or 020 3397 3304.

If you would like more details of how we deal with complaints, please read our complaints policy at https://www.infinium.co.uk/legal/

Law and where to bring a claim

These terms are governed by English law, and wherever you live, you can bring claims against us in the English courts. If you live in Wales, Scotland, or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying the WIFI Services. We will tell you in writing if this happens and we will ensure that the transfer won’t affect your rights under the contract.

This contract is personal to you. You cannot transfer your rights or obligations under this contract to anybody else.

If we need to contact each other. Where we are required under our contract to give you notice in writing, we can give you this notice by letter, email, or SMS [or online]. Alternatively, we will telephone you. We will send notices to you using the contact details you have given us for the purpose – including the details to give when you sign up for the WIFI Services. You must provide us with accurate, true, and up-to-date contact details so that we can administer your account. If we email you, we will consider the notice given, even if you haven’t checked your emails or no longer use that address. If you need to notify or otherwise contact us, you should contact us at sales@infinium.co.uk or 01253 353537. Where you exercise your rights to end the contract or change your mind (using the cooling-off period) it won’t be effective until we have contacted you and verified your account.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it, and neither of us will need to ask anybody else to sign off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.

Terms and conditions

THE INFINIUM GROUP COMPANIES