IT Support & Services, based in Bristol

IT Support Engineer

Bristol BS16 5EL

Application Close Date: 1st Dec 2019 (46 days remaining)


IT Support Engineer

Bristol | Job ID: 19006 | £30,000 to £32,000 circa per year

Role Details

JOB DESCRIPTION & PERSON SPECIFICATION

Job Title: IT Support Engineer

Department/Location: IT Support & Services at Bristol Office

Responsible to: Technical Manager

Hours of work: 40 hours (Monday to Friday)

Salary: £30,000 – £32,000 (circa)

 

Main Purpose:

The IT Support Engineer role is a combination of both desk-based IT support from our Bristol office and onsite field support, servicing our clients. The successful candidate will be articulate, have great interpersonal skills and have a desire to keep learning new skills. With national clients a clean driving license and the ability to occasionally work away from home for short periods is a necessity.

Principal Duties and Responsibilities

  • Be a proactive IT expert, owning and managing all escalated tickets through to successful resolution
  • Attend customer sites and undertake scheduled IT and emergency works
  • Assist pre-sales with audits and technical input on proposals
  • Consistently deliver a high level of customer services and engagement
  • Provide progress updates to customers and the wider IT team
  • Assist in the support and management of internal IT systems
  • Inclusion in weekend On Call rota

 

Key Competence Requirements

  • Ability to deliver great customer service and understanding of Health & Safety processes
  • Good IT support knowledge at escalation level inclusive of Windows Server Operating systems, storage, virtualisation with MS Office Suites including O365 and business computer applications.
  • Knowledge of networking – inclusive of WAN/LAN and Wi-Fi technologies 

 

Systems Knowledge

  • MS Windows Server Operating Systems and roles inclusive of Active Directory, DHCP, DNS, NPS, File and Print, Remote Desktop Services
  • Server and NAS storage experience
  • Knowledge of SQL Server and SQL Management an advantage
  • Knowledge and experience of Windows PowerShell
  • Knowledge and experience of Veeam Backup and Recovery
  • General Infrastructure Support including windows backups (Disaster Recovery), anti-virus products, event & alert management systems
  • General networking with experience of LAN, firewalls and routers
  • Business Applications – Ticket management systems, MS Office inc Skype, O365 and awareness of EPOS

 

Experience and/or Qualifications

  • 3-5 years’ experience in IT
  • Full UK Driving Licence

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Role Contact

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HR Executive

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