Service Delivery Manager

Preston (PR4 0HF) / Home-Working

Application Close Date: 30th Jun 2021 (8 days remaining)

Service Delivery Manager

Preston | Job ID: 2104 | Up to £45,000 per year

Role Details

We have an exciting opportunity for a Service Delivery Manager to join our team.


Location: Preston (PR4 0HF), Home/Office Working

Salary: Up to £45,000, plus on-call allowance

Hours: 40 hours (Monday to Friday) + On-call


Service Delivery Manager – The Role:

The ideal candidate for the role will be customer-focused, a team player and will have existing experience in service delivery and managing a team effectively.

The purpose of the role is to improve service delivery with high customer satisfaction as well as playing a key role in the effective operation of the Service Desk.

The role is a mix of home working and working from our Head Office.


Service Delivery Manager – Key Responsibilities:

  • Monitor overall performance of services
  • Collaborate with senior managers on account management and growth
  • Work with the client and Service Desk to identify and manage service improvement activities
  • Create reports for internal and external purposes on request
  • Lead and manage regular service reviews with clients
  • Own client call backs after project completion with appropriate management to ensure client satisfaction
  • Responsible for the effective operation of the Service Desk, directly leading, mentoring, and supporting the Service Desk Leads where necessary
  • Take responsibility of induction and training needs of new starters
  • Handle any client complaints dealing with in a timely and professional manner
  • Own major incidents with escalation to appropriate resolving team through to service restoration


Service Delivery Manager – You:

  • The ability to build strong and professional relationships with key client’s staff and internal colleagues
  • Experience of service transition within organisations
  • Strong verbal and written communication skills
  • Ability to adapt to change and will take ownership & responsibility
  • Must be able to work proactively and under pressure
  • Excellent reporting skills with a keen eye for attention to detail
  • Ability to deliver service-related presentations
  • Confident in delivering training for internal staff


Service Delivery Manager– Skills and Experience:


  • Minimum of 5 years progressive experience in an MSP environment
  • Minimum of 3 years Management experience
  • Full UK Driving Licence



  • ITIL qualification
  • Qualifications in IT discipline
  • Implementation and / or working within ISO standards


The comprehensive package of benefits we offer includes:

  • Competitive salary based on skills and experience
  • 25 days holiday per year plus bank holidays
  • Free home internet
  • Spacious canteen area including healthy free snacks, drinks, and coffee machine
  • Regular team social events including amazing Christmas parties and Family Fun days
  • Remote/Homeworking


To submit your CV for this exciting Service Delivery Manager opportunity, please click ‘Apply’ now.


Role Contact

Speak to Natalie Day

HR Manager

Apply for Service Delivery Manager


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