Service Desk Engineer

Preston (PR4 0HF)

Application Close Date: 31st Aug 2021 (27 days remaining)

Service Desk Engineer

Preston | Job ID: 2108 | Up to £21,000 plus overtime & on-call per year

Role Details

We have an exciting opportunity for a Service Desk Engineer to join our team.

Location: Preston (PR4 0HF)

Salary: Up to £21,000 plus overtime & on-call

Hours: 40 hours (Monday to Sunday, 5 days a week on a rota basis)


Service Desk Engineer – The Role:

Our Service Desk is a core part of the business providing excellent customer service and engagement to our national customer base. The Service Desk role is the immediate customer contact point, a member of the team working across multiple client platforms and managing customer incidents and requests by phone and email.

This role is based at our Head Office.


Service Desk Engineer – Key Responsibilities:

  • Provide excellent customer support responding to and managing incidents & requests through to resolution via telephone, email & self-service portal.
  • Create, action, and manage tickets through to resolution or escalation in line with SLAs and thresholds.
  • Telephony call workflow, ensuring calls are answered and routed efficiently.
  • Check monitoring systems for incidents and action or escalate as required.
  • Communicate to customers, team, and the business when changes in process occur.


Service Desk Engineer – You:

  • Good remote problem solving and fault-finding skills.
  • Ability to adapt communication to best support customer need.
  • Ability to communicate clearly and effectively on multiple channels.
  • Works well as part of a team.
  • Time and task management.
  • Ability to build effective relationships.
  • Ability to liaise with technical experts.


Service Desk Engineer– Skills and Experience:


  • Experience in a customer service environment.



  • Existing Help Desk experience.
  • ITIL Framework.


The comprehensive package of benefits we offer includes:

  • Competitive salary based on skills and experience.
  • 20 days holiday plus bank holidays.
  • Free home internet or free SIM card.
  • Spacious canteen area including healthy free snacks, drinks, and coffee machine.
  • Regular team social events including amazing Christmas parties and Family Fun days.
  • Health Cash Plan which includes discounts on national gyms & retailers.


To submit your CV for this exciting Service Desk Engineer opportunity, please email HR@infinium.co.uk.


Role Contact

Speak to Natalie Day

HR Manager

Apply for Service Desk Engineer


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