IT Support Capabilities

Our accredited technical service desk here at Infinium is located in the North West of England, providing UK-wide coverage seven days a week.

We provide telephone, email and remote IT support capabilities. We also offer a comprehensive range of managed IT support packages for businesses of all sizes, including support for in-house IT teams.

Our professional and experienced team of service desk and onsite engineers will manage and maintain your IT systems, whilst you concentrate on what you do best – running your business.

Infinium will either work alongside your existing IT team or can even become your IT department, where we can support, resolve and liaise with third-party suppliers.

Benefits of Infinium’s Professional IT Support Service

  • Reduce your IT costs – reducing your IT spend by outsourcing your support gives you access to a larger pool of experienced resource for a fraction of the cost of building an in-house technical team. Fixed contract pricing means there are no hidden costs, allowing you to plan ahead and get the most from your IT investment.
  • Availability – with a choice of service options to suit your business, our service desk operates seven days a week to ensure there is always someone available when your business needs it.
  • Scalable, flexible & adaptable – you no longer need to manage internal resources to allow for business fluctuations, out of hours support and to cover sickness and holidays. You will have access to Infinium’s in-house technical team, which is flexible to your needs and is scalable to your business as it grows.
  • Accredited – Infinium are ISO/IEC 20000 accredited, which means we adhere to international standards for best practice and continuous improvement of IT service management.
  • Technical expertise – our skilled and experienced in-house technical team benefits from 1st, 2nd and 3rd line engineers, with network and technical specialists all in one location for faster escalation and response. Our engineers are trained and qualified in a diverse skill set, covering Apple, Microsoft & Cisco qualifications.
  • Service delivery – our dedicated Service Delivery Manager provides a point of reference for all queries, to ensure a quality service is delivered. Customers can receive monthly service reporting and dashboards on request.
  • Monitoring and response – all customer calls and emails are logged in our remote management system, and we will provide you with a unique ticket reference number to keep track of your issue. Our calls are routinely monitored and used for continuous training and feedback of our engineers, to ensure we are delivering an exceptional service.
  • System monitoring – real-time monitoring of your networks, inclusive of proactive capacity planning management, and alerting and critical event log monitoring.
  • System management – software patch management, daily backup checks and alerts and anti-virus, spyware and spam management are available to ensure your business is fully protected.
  • Response – you have access to a nationwide team of field engineers, should you require on-site engineering support.
Infinium IT Solutions

SOLUTIONS

We design and install a complete range of IT solutions.

Infinium Networks

NETWORKS

We’re experienced at installing and maintaining infrastructure in all types of environments.

Infinium Wireless Solutions

WIFI

We’re experts in designing, installing and supporting Wi-Fi solutions for remote and specialist environments.

Infinium Security Solutions

SECURITY

We provide a comprehensive range of managed IT security solutions.

Infinium IT Support

SUPPORT

Our UK-based IT technical service desk is available 7 days a week.

Infinium Cloud Services

CLOUD

We have an extensive range of software, storage and backup cloud solutions.

Head Office

Unit 4 Bartle Court Business Village
Rosemary Lane
Preston
PR4 0HF

Tel: 0808 169 1551

Regional Office

Unit 3 Eclipse Office Park
High Street
Bristol
BS16 5EL

Contact Us